Online support was totally worthless and in fact referred me out to ask questions in the community!!!
All I know is that I was working on my laptop when I received notification that an update needed to be processed so I closed what I was working on and let the computer do the update. When it finished and restarted my desktop was a mess with most of my icons missing and all of the folders on the desktop were gone.
Hopped on chat with both HP Tech Support who referred me back to MS Support. First agent told me it was because OneDrive was out of storage space and to purchase it and my stuff should reappear (which it did NOT)...back on chat and second agent wouldn't even touch it and referred me out to "specialized" OneDrive team. OneDrive responded with suggestions
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Opeyemi (Microsoft)
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Sunday, March 19, 2023 12:21 AM GMT |
We sincerely apologise for any inconveniences you are experiencing with OneDrive. We can begin an investigation into your missing files, please follow the steps below and give us your consent. (please do not mind the repeated steps, please follow all again) Search for your files on OneDrive.com and restore all files in the Recycle bin
If you are not already signed in, please enter your username and password, and sign in
Use the Search everything feature to look for your files
On the left side of the page, click Recycle bin
Click Restore all items at the top of the page
Check for files in your Personal Vault Files from your Personal Vault don’t show up in your search results. To check your Personal Vault, navigate to the root of your OneDrive and click on Personal Vault and unlock it by verifying your identity. Once inside, you’ll want to look for your missing file.
Search for your files on another Microsoft account
It might be that you are not logged in to the correct Microsoft account, and your files are safely on another OneDrive. Are there any other accounts you might have used to log into OneDrive? For example, you might have used the account you use to log in to Xbox Live, Outlook.com or even Gmail.com . Please try to remember if you have logged in with a different account in the past. More suggestions here:https://support.office.com/article/0d929e0d-8682-4295-982b-4bd75a3daa01
Files not found via search or in the OneDrive Recycle bin usually cannot be retrieved. To have someone from support investigate, please provide the following information.
• The names of the files or folders you are trying to find. If the files are photos/videos, tell us the date you took them.
• Approximately when you last accessed the files, and on which device (e.g. PC, Android, iPhone)
• Consent that we can search your file history for you
Thank you for your patience and we are looking forward to a response from you.
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Followed all of these and still nothing. So my question is now whether or not to try one of these options to at least get some of my desktop back:
1. Try to copy Desktop files on thumb/flash drive and from my old laptop (only been using current laptop for 10 months). Won't get everything back but most things.
2. Try a third party recovery software like EaseUs Recovery
or
3. Try to re-run PC Mover and only get the Desktop folders if I can.
None of my other files seem to be missing or damaged only my Desktop. I definitely don't have any other accounts or temporary accounts that would have interfered like this. It's very inexplicable.
Have replied and asked for assistance from this OneDrive specialized team three times this weekend with zero response and all the regular chat agents can do is refer me back to them for further assistance. One big runaround...
