Gmail sync issues

My gmail is no longer syncing all e-mails on 365 for mac.  Some come through but not others.  Please advise on how to fix this.
Answer
Answer

Hi MichaelStubblefield,

 

This problem sometimes happens and one of our customers shared their experience in the forum. The customer contacted the dedicated tech support of outlook for Mac, was told the delayed sync behavior is the expected behavior. Because Gmail is synced first from Gmail account to the Microsoft Cloud, and then from the Microsoft Cloud to Outlook on your Mac. This all takes a while and is responsible for the delay. For more information please refer to Known issues syncing Google accounts to the Microsoft Cloud.

 

It was possible to manually configure Outlook on Mac to directly receive your email from Google via IMAP, without using the Microsoft cloud, which would solve the problem. However, if you did that, you would lose the ability to sync your Google calendar and contacts to Outlook.

 

If you still have concerns, I suggest you contact our Outlook for Mac dedicated team support via Help->Contact Support to obtain further assistance.

 

Regards,

Grace

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Question Info


Last updated June 29, 2020 Views 166 Applies to: