This problem sometimes happens and one of our customers shared their experience in the forum. The customer contacted the dedicated tech support of outlook for Mac, was told the delayed sync behavior is the expected behavior. Because Gmail is synced
first from Gmail account to the Microsoft Cloud, and then from the Microsoft Cloud to Outlook on your Mac. This all takes a while and is responsible for the delay. For more information please refer to
Known issues syncing Google accounts to the Microsoft Cloud.
It was possible to manually configure Outlook on Mac to directly receive your email from Google via IMAP, without using the Microsoft cloud, which would solve the problem. However, if you did that, you would lose the ability to sync your Google calendar
and contacts to Outlook.
If you still have concerns, I suggest you contact our Outlook for Mac dedicated team support via Help->Contact Support to obtain further assistance.
* Beware of scammers posting fake support numbers here.
* Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
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