Faulting module name: ucrtbase.dll. Faulting application name: EXCEL.EXE, version: 16.0.8326.2073, time stamp: 0x598bfe14

Hi,

It's possible that a system file needed to run Excel maybe missing or corrupted, causing Excel to crash. We'd like to learn more about your concern so that we could provide the proper resolution. We just have a few questions for you:

• Did you make any changes to your computer before Excel started crashing when you try to insert a hyperlink?
• Does this happen when inserting any hyperlink?
• Does this happen only while you have a specific Excel file open, or does this happen to every Excel file?
• Are you using a third-party antivirus application?

Hi Yolvi,

• Did you make any changes to your computer before Excel started crashing when you try to insert a hyperlink?

This has happened since I got the new system about 3 months ago.  No changes to the computer since it is a computer I only do work on.

• Does this happen when inserting any hyperlink?

It happens when trying to browse for a link to insert.  When you right click on any cell, go to the bottom and click Link, it opens a new window.  If I click the drop down box (look in), anything inside the current folder, up one level, Excel crashes.  However, if I click on Browse For File, it pops up a window to allow me to search for a file, and if I use this method, its fine.  The problem though is I tend to forget this when I am multi-tasking and it crashes the whole document when I have not saved in awhile.

• Does this happen only while you have a specific Excel file open, or does this happen to every Excel file?

This happens on every Excel sheet.  I opened a blank one and tried, same issue.  I even ran excel in safe mode, same issue.

• Are you using a third-party antivirus application?

I am only using windows defender, which came with windows 10.

I hope this helps. 

We appreciate the information you provided. We suggest completely uninstalling Office 2016 from your computer using the easy fix tool by following Option 2 here. Then, reinstall it by following the steps provided in this article.

Let us know if the error disappears after uninstalling and reinstalling Office.

Hi Yolvi,

I followed the steps to uninstall and reinstall... the problem still persists.  Any other ideas?

Thanks

We recommend performing a repair installation of Windows 10 on your computer by following the steps provided by Andre Da Costa here. This will let you keep the files and programs you have on your computer while repairing the system. 

Let us know what happens after the repair installation of Windows 10.

Hi Yolvi,

I attempted the above fix, it did not resolve the problem.  The issue is still persistent.  I did however try to replicate the issue on another user account on the computer but it was not having the same issue.  My thoughts are that it has something to do with possibly a user setting on that one profile since all the same programs are installed on the other account?

Hi,

This issue may have occurred due to some corrupted components on the said user account. We'd like to know if the user account in question is an Admin account and if the other account has also Admin rights for further research.

We'll wait for your response.

Hi Xylee,

Yes the user account is an Admin account and is located in the Administrator Group in the Local Users and Groups.

The System files associated with Excel may have encountered a corruption that caused the issue on the Admin account in question. Since some troubleshooting steps were all done and the issue still persists, we highly suggest that you use the other user account for the mean time.

Meanwhile, we suggest that you check this article and perform Method 1 using the OffCAT tool. You may also try the other troubleshooting steps given on the article that you haven't done yet, kindly see if there will be any changes.

Get back to us for further assistance.

The link you provided provides an error.  I will try the think again later to see if it is just a bad connection or if the page is down.  I cannot really use the other account since it is a work computer and it requires me to be joined to the domain of my company in order for me to access the files that I need.  I do have a work around from the problem, but the issue is remembering to use that work around when I am swamped with work.  If I forget the work around and click inside the box and Excel crashes, then I end up having to use the file-recovery for the document.

I did a search for the OffCAT tool and will attempt to use the tool on the effected computer and will post the results when available.

---------------

Here are the results from running OffCAT:

The only error that came up was that Office was out-of-date.  Updated and re-ran.  No issues detected.  Here is a screen shot of the log:

Here is the ConfigSummary.txt information:

Windows Info
	Name = Microsoft Windows 10 Pro
	Bitness = 64-bit
	Version = 10.0.15063
	Service Pack Level = RTM
	Windows Directory = C:\WINDOWS
Hardware Info
	Machine Name = 1L2WZF2-LAPTOP
	Computer Manufacturer = Dell Inc.
	Virtual Machine = False
	Touch Enabled = False
User Info
	Name = Donald Mapes
	DN = CN=don mapes,OU=Internal Audit,OU=TPC,OU=Denver,OU=Users,OU=Triangle Petroleum,DC=triangle,DC=local
	User profile location = C:\Users\dmapes
Software Info
	Default Browser = "C:\Program Files\Internet Explorer\IEXPLORE.EXE" %1
	Antivirus "Windows Defender" is enabled and up to date
Office Info
	SKU = Microsoft Office 365 Business
	Bitness = x86
	Service Pack Level = 
	Installation Type = ClickToRun
	Installation Folder = C:\Program Files (x86)\Microsoft Office\root\Office16
Build Info
	EXCEL.exe
		Path = C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
		Build = 16.0.8326.2096
	Mso.dll
		Path = C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\mso.dll
		Build = 16.0.8326.2096
	Oart.dll
		Path = C:\Program Files (x86)\Microsoft Office\root\Office16\oart.dll
		Build = 16.0.8326.2096
	Vbe7.dll
		Path = C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\VBE7.dll
		Build = 7.1.10.68
	Fm20.dll
		Path = C:\Program Files (x86)\Microsoft Office\root\vfs\SystemX86\FM20.dll
		Build = 16.0.8326.2096
	ClickToRun
		Build = 16.0.8326.2096
		Latest Version = 
		Updating Enabled = True
		C2R Channel = Current Channel
Registered add-ins
	HKEY_CURRENT_USER
	HKEY_LOCAL_MACHINE
	HKEY_LOCAL_MACHINE (Wow)
		Microsoft Power Map for Excel
Files in the Office Install XLStart Folder
	C:\Program Files (x86)\Microsoft Office\root\Office16\XLStart\Finsubs.xla
Excel File Associations
	HKCR\Excel.Template\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
	HKCR\Excel.TemplateMacroEnabled\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
	HKCR\Excel.SheetMacroEnabled.12\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
	HKCR\Excel.Sheet.12\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
	HKCR\Excel.Sheet.8\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
	HKCR\Excel.SheetBinaryMacroEnabled.12\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
	HKCR\Excel.Template.8\shell\Open\command(Default) = "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" /dde
If you need any further information, please let me know.