Excel freezes after Windows 10 upgrade

Hi everyone,

after the Windows 10 upgrade we are having some problems using Excel. This issue is existing in all our PC. We are working as usual in Excel and it freezes randomly with out any kown cause.

We have read all the discussions about this topic but nothing has reloved our problem.

What can we do?

Thanks

Judith

 

Question Info


Last updated April 18, 2019 Views 389 Applies to:

Hi Judith,

We understand how you feel about this issue, let me assist you further.

Before we proceed, I would require more information to assist you better.

1. Is the issue specific to Excel, how is it working with other Office applications?

2. Do you get any error message on freeze? If yes, what is the complete error message?

3. Are you connected to the domain or network?

Let’s restart the computer and then open the Excel in Safe Mode again and check if it helps.

To do that, press the ‘Windows + R’ key on the keyboard.

In the Run open box type in ‘Excel /Safe’ and hit ok.

Note: There is a space between Excel and /.

If application safe mode works, try disabling the add-ins associated with Office applications and check.

http://office.microsoft.com/en-in/access-help/view-manage-and-install-add-ins-in-office-programs-HA010354315.aspx

Hope it helps. Try the suggestions and let us know the result at your earliest convenience.


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Hi Prabhavathi Patil ,

I answer to your questions:

1. Is the issue specific to Excel, how is it working with other Office applications? Only Excel

2. Do you get any error message on freeze? If yes, what is the complete error message? it there isn't any message

3. Are you connected to the domain or network? yes we are working connected to a domain

We tried open the Excel in Safe Mode, but Excel froze randomly another time, we have all the add-ins associated with Office disabled.

Thanks for your help

Judith

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Hi Judith,

 

You may refer to Microsoft article below to repair Office 2016 installation and see if it helps.

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx 

 

Since you are connected to the domain, you may post your query in Excel IT Pro for further assistance.

You may refer to the below link to redirect to Excel IT Pro Forum.

http://social.technet.microsoft.com/Forums/office/en-US/home?forum=excel

If you have further questions related to this, please let us know.

    

Thank you.

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