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Julie Beyer

Excel Constantly Asking to Auto Recover documents

My office uses Microsoft 2016 and recently Excel started auto recovering every file we opened. Every time Excel is opened the user is asked to auto recover the previous document. I tried making it so that there were no excel documents saved in the Recents folder. I deleted all the auto recovered files in the excel auto recover folder and nothing works. Excel still asks us to auto recover the previous document. Is there a way to make this stop? Also, I did update to the latest version. Any other ideas? This is driving us nuts and we are starting to get confused about what documents we actually need to auto recover.

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JasleS

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Is this happening on every computer, or on a specific one?

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Julie Beyer

It is happening on every computer.

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JasleS

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There might be an addin causing the problem. Try opening Excel in Safe Mode.

https://support.office.com/en-us/article/open-o...

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Julie Beyer

When I opened it in safe mode, I got an error message letting me know that the next time I open Excel in normal mode it would files to recover. I clicked okay and shut down Excel. The second time I opened Excel in safe mode, I did not get this message. I opened up one of the documents that I have been using and the document recovery pane did not appear. When I opened Excel again in normal mode. It brought up the document recovery pane and asked me if I wanted to recover the two files (which are the same file) from a copy from 9:39 this morning. I actually deleted those copies from the auto recovery folder this morning, so I am not sure what it is trying to recover.

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JasleS

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Are there any add-ins installed?

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Julie Beyer

There is an ExcelAddin connected to our document management program that allows us to save documents and one called NatSpeak Excel Addin which is only on my computer. The ExcelAddin would be on everyone's computer. These are the only two that are active. The remaining addins are inactive and they are the standard addins that come with excel.

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JasleS

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Did you try disabling the ExcelAddin add-in on a computer, and see if it's causing the problem?

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Julie Beyer

I just did that and no more document recovery when I disable the ExcelAddin. It came back when I re-enabled it. Well this problematic, as I need that addin to save documents to the file management system. Any ideas on how to get them to play nice with one another?

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JasleS

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You’ll need to contact the add-in maker to correct the problem with it.

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JasleS

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You'll need to contact whomever created that add-in to get them to fix why it's causing the problem with Excel.

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Question Info

Last updated May 20, 2024 Views 4,081 Applies to:

Microsoft 365 and Office
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Excel
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For home
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Windows

Excel Constantly Asking to Auto Recover documents

Replies (10) 

Question Info

Replies (10)