Error Code 17898 on Outlook for Mac

Hello, 

I am having issues on Outlook for Mac. One of my email accounts (IMAP account) cannot send emails. They all get stuck in my outbox.

My other email account (exchange) works fine. 

The error code I am getting is - 17898  and the message is "User (my email address) has been restricted. " and the details described "Mail could not be sent."

I have tried Uninstalling the account and reinstalling and reconfiguring- this did not work. Same error code.

I have tried doing the troubleshooting suggested here: https://support.microsoft.com/en-us/help/2492901/sending-email-error-authentication-failed-error-17897-in-outlook-2011

And this also did not work. 

I have also tried changing my Authentification Type on the outgoing server... to no avail.

The email account itself is fine as I can send emails when I am on the providers web page.

I have tried trouble shooting this with the email provider (goDaddy) that then sent me to you as it's an outlook issue. 

Please would anyone have a solution?

Thanks!

 

Question Info


Last updated December 5, 2019 Views 1,757 Applies to:
Answer
Answer

Hi StephanieSylvia

 

Given your situation, I recommend you check whether you have configured your account correctly. You can check it by navigating to Tools > Accounts > Select the IMAP account. If it is configured well, there will be a green dot in the account icon, which looks like below:

For detailed information, please refer to I can't send or receive messages with Outlook for Mac.

 

In addition, for you are using Outlook for Mac, we have a dedicated in-app support team for it, which is specializing in handling issues related to Outlook for Mac. Therefore, we recommend you redirect to it for further assistance. To contact it , just select Help > Contact Support in Outlook client.

 

Regards,

Betty

 

 

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