Charged Twice for Microsoft 365 Subscription

Hi purplekoolaid70,

Based on your post, we understand that you've been charged twice for an Office 365 subscription after fixing the issue with your Word app. Allow us to check this further and direct you to the correct avenue to get this addressed.

To get the better assistance for this matter, we highly recommend that you reach out to our Accounts and Billing Support team. They have the necessary tools to thoroughly check your account and further investigate this from their end. 

Should you have further questions, please let us know.

Hello and thank you for the response, I tried contacting the AI agent but I did not find the solution to my problem. The charge does not show on my Microsoft account transaction log, however it does show in my transaction log of my bank card. I’ve had Microsoft 365 for a few months now, and it has always charged me in the 5th of each month. However in this month it has charged me twice as it appears in my bank transaction log. 

Thank you.

Sorry for the delayed response. To contact the Accounts & Billing Support team, you should describe your issue on the message box and click the Talk to an agent option under the related articles.

Regards.