Can't upload - We can't merge your changes with those made by someone else

This is the error i get when my word file tries to automatically save on my android tablet. 

I have reset the app

I have cleared my cache

My word app is up to date

But it still gives the same error.

I am working on a project with my team and this error is hindering progress.

A constructive, permanent solution would be sincerely appreciated

Hi Chris,

There are a few details we need to verify in order to assist you effectively. Kindly provide as much details as possible.

  • Was the Word file originally created in your Android tablet?
  • Are you using a shared storage area for the files that you work on with your team? (e.g. OneDrive)
  • What is the file extension of the Word document you wanted to save? (e.g. .docx, .pptx, and .xlsx)
  • Which version of Office are you using?

Awaiting your response.

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Hi

It was created on a PC 

The document was shared with the team via the share feature and we received it as a link in our office 365 email

It is word.docx

We are all using microsoft office 365 proplus

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Thank you for confirming those information.

Kindly check out these support articles from Microsoft Office:

  1. Document Collaboration and co-authoring
  2. Check out or check in files in a Document Library

Those links will be very helpful when saving files on your Android device.

Let us knows.

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Last updated January 3, 2024 Views 12,960 Applies to: