Can't Sign in with Word

Hi Dan,

You may try the following steps below and check if it helps:

Step 1:

Ensure the Office Software Protection Platform Service and Office source engine services are started; try the steps below to verify:

• Hold Windows key + R.
• Copy and paste, or type the following command in the Open box, and then press Enter:

Services.msc

· Right click on Office Software Protection Platform and Office source engine Services

· Select properties and Ensure the service is started and the Startup is set to Automatic.

Step 2:

Ensure internet explorer is set as default browser and then try to reset Internet Explorer and verify the results. Refer the following article and run the FIX IT to reset the Internet Explorer settings:

http://support.microsoft.com/kb/923737

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. You will also lose any password saved while logging into email service provider websites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

However If the above steps do not work then I would suggest you to create new Windows user account and check if the issue persists.

Refer the link below to know on how to create new user account:

http://windows.microsoft.com/en-us/windows/create-user-account

You may also refer to the link below which discusses about the same issue and check if it helps

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/sorry-we-are-having-some-temporary-server-issues/f66d6f91-1a15-40dd-a012-49b3b3b17535

I hope it helps. Let us know if you need further assistance.

Thank you.