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Can't purchase Microsoft 365 Business Basic - Have to contact my admin?

I'm trying to purchase Microsoft 365 Business Basic and move my email here, but it says my account is managed by my organization.  I'm a one-man show, so the company is mine and I'm the admin, but my account doesn't have admin access.  I have a feeling I setup something a couple years ago to check out Office365 that is messing me up.  Again, I'm the only user and I would have used the same email address for my account back then that I'm logging in with now.  I've only ever used this one email address.  My company doesn't have an active paid subscription and probably only ever had a free one that I was checking out a good while ago.  I have no idea how to contact anyone at Microsoft to resolve this.

Purchasing from where MS? https://www.microsoft.com/en-GB/microsoft-365/compare-all-microsoft-365-products?&activetab=tab:primaryr2

When you purchase, during the download/setup process you are prompted to create or use an MS Account

You are aware that Bus Basic doesn't include desktop apps?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Thanks for your response.  Yes, that's where I'm trying to purchase from.  I logon with my existing MS Account during setup, which is my company email, and it tells me "this account is managed by your organization.  You'll either need to use a different email or contact your organization administrators to purchase on your behalf."  Please remember that I am a one-man show and don't have others that would be administering my account.  I am aware that I don't get the desktop apps with this account.  It seems like I need someone at MS to figure out how to make me an admin of my account so I can go through with the purchase, but I don't see a number to call or even a support email or form.  Thanks again!

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You need to have admin writes on your win login account
Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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That's why I'm trying to figure out how I can get in touch with some support at Microsoft.  I can't find a way to talk to MS support.

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Hi bcmdude,

 

Thanks for posting in the community, I’m glad to offer help.

 

According to your description, please try to sign in to https://portal.office.com/, and check if there is an Admin icon and if you can access it.

 

 

By the way, you can share the problematic email with me via Private Message (we do not need your password), I’ll help you check the status of your account and give further suggestions, you can click here to check the inbox and response there, please do not post any personal information in public.

 

Best Regards,

Arck

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Hi bcmdude,

 

I’m writing this reply to follow up this case, may I know if you’ve checked my last reply? When you have time, you are welcome to post back if you still need help here.

 

Hope you are all well during this period, stay safe and take care.

 

Best Regards,

Arck

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Last updated September 19, 2024 Views 931 Applies to: