Hi, Soraya Devos
Welcome to the Microsoft community.
Understand that you are experiencing Microsoft 365 activation issues on your Mac.
You mentioned that when trying to activate Office you get the error message 'No subscription activated' but when you go to your Apple account you can see the relevant subscription products.
We need to confirm with you whether you purchased from the Apple Store using your Apple account?
▲ In this case, you can use the account information associated with the subscription product to log in to your Microsoft account | Sign In or Create Your Account Today – Microsoft, Under Services and Subscriptions, check to see if there are any subscription products associated with it.
->If you can see the subscription product information in Services and Subscriptions, then your problem may be that the license is not recognized correctly, and you can try the following steps to reactivate it.
you can see the subscription under the account, and there is a problem while logging in, in this case. I recommend that you first use the Office License Removal Tool to update your license:
1. Download the license removal tool.
2. Open the pkg file in the Downloads folder on your Mac.
3. Select Continue and then follow the instructions in the installation wizard.
4. If you want to start removing the license, select Install. You may need to enter the password for the local administrator account for your Mac.
After the licensing tool finishes, select Close.
5. Now open an Office application and sign in to activate with the email account associated with your Microsoft 365 license for Mac. If you're troubleshooting, you might need to reinstall Office before you sign in.
After activating the product, restart the computer and continue working.
More information: How to remove Office license files on a Mac - Microsoft Support
Tips: You can download Office again by selecting the right version using these support links:
Update history for Office for Mac - Office release notes | Microsoft Learn
->If you do not see relevant product information,
Understand the inconvenience caused by this problem. However, a note of clarification, the official Manage your Microsoft 365 subscription purchased through a third party - Microsoft Support states:
If you purchased a Microsoft 365 subscription from a third-party provider, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.
Microsoft can't cancel, activate, or disable recurring billing for subscriptions purchased through a third-party provider.
If you purchased a Microsoft subscription from a third-party provider, contact customer support for cancellation or refund. All refund requests must be made to the retailer where you purchased the subscription, as Microsoft has not received this payment.
Therefore, contact Apple Support for more information about your problem. Official Apple Support
Disclaimer: Microsoft makes no warranties and/or warranties, implied or otherwise, and is not responsible for any information or technological support you may receive from any linked third-party websites.
I hope that the above information can help you and thank you for your understanding. If you need further assistance or have any other questions, please feel free to respond.
We look forward to you sharing the results of any operations with us.
Sincerely，
Cherry.Z - MSFT | Microsoft Community Support Specialist
