As per your description, I have tested from my side on whiteboard app version (20.10420.5040.0) and it seems work fine to get pen and ruler. See image below for your reference:
Based on my test on the whiteboard app once I clicked settings and turned off Active Pen, I could write with my finger and with using mouse. I suggest you please try to check setting and turn off “Active Pen” to see the result.
Meanwhile, could you please share with us screenshot regarding to you mention “cant get the pens to work” for better understand,
I appreciate your patience and understanding.
Best Regards
Waqas Muhammad
• Beware of Scammers posting fake Support Numbers here.
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