cant get the pens to work in Whiteboard

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Hi I have the same issue ...

business 365 account.  I tested the ruler now I cant get the pens to work all it does is pans the whiteboard - help please!

Pete

Answer
Answer

Hi PeteK69,

I apologize for the inconvenience.

As per your description, I have tested from my side on whiteboard app version (20.10420.5040.0) and it seems work fine to get pen and ruler. See image below for your reference:

Image

Based on my test on the whiteboard app once I clicked settings and turned off Active Pen, I could write with my finger and with using mouse. I suggest you please try to check setting and turn off “Active Pen” to see the result.

Image

Meanwhile, could you please share with us screenshot regarding to you mention “cant get the pens to work” for better understand,  

I appreciate your patience and understanding.

Best Regards

Waqas Muhammad

• Beware of Scammers posting fake Support Numbers here.

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Last updated April 15, 2025 Views 1,811 Applies to: