AN UPDATE:
I have tried the following without any success.
1. DISM.exe /Online /Cleanup-image /Restorehealth
2. SCF /scannow and
3. repair Office online
4. verified each account with a code being sent to my backup email address.
Later on that day I was able to create a new Hotmail account and new Outlook.com account and successfully added both of them to Outlook 2019.
At the weekend (Saturday 2 May) I made contact with MS support via the Get Help link in Settings. I had a remote session which lasted over 2 hrs. In the end the MS agent wasn’t able to resolve the issue and suggested that the account was corrupted somehow.
(never received an email with case reference – don’t know why?)
On 6 May, Outlook 2019 decided to request passwords for another 2 of my Hotmail accounts and I experienced exactly the same issues as with the 1st account that was blocked.
No matter what I tried, I could NOT add these Hotmail accounts to Outlook 2019.
I decided to uninstall Office 2019 using the Microsoft Support and Recovery Assistant and install my previous office installation Office 2013 pro.
On 7 May, I uninstalled Office 2013 using Microsoft Support and Recovery Assistant and reinstalled Office 2019.
Once installed I found that in addition to the 3 previously blocked Hotmail accounts, the new Hotmail account I had recently created was also being blocked by a password request as above!
Fortunately, the newly created Outlook.com account seems to be fine.
However, at every step along the way I was able to sign into each account via Outlook.com and the WIN10 Mail app.
In settings/ all accounts I see the following
What is curious is why have these emails been duplicated? Why are there 2 lists? What is the difference between the 2 lists?
Incidentally the error message I see when trying to sign in to a Hotmail account suggests a connection to Office 365 ? Or am I barking up the wrong tree.
i.e.
I used to have 2 work related Office 365 accounts on my machine but these should now be dormant as I have left these companies??
I also installed Office 2019 on my laptop and have observed identical behaviour. This strongly suggests that the issue is Microsoft related (????) This afternoon when I logged into Outlook 2019 on my laptop I was blocked out of the same Hotmail accounts
as above.
This issue has become extremely frustrating and I don’t know where else to go to seek advice and guidance on a solution.