Cannot Install Microsoft Office Home & Student

before you even start this, the EULA for Home and Student expressly forbids use for commercial purposes....

You can subscribe to Office 365 Personal for £5 or US$8 (I think) per month which as far as I am aware has no limitation on business use.

Gordon,

Okay, thank you for your information.  I'm just the secretary so I buy whatever is listed to me.  Thank you for your advice, although if there is an installation problem with Home & Student, that will probably be no different for installing or buying anything else.

So before I spend additional money on other Microsoft products, I need to know if they are going to work or not and how to address the installation issues that are happening here.

Thanks,

Hailey Brown

Responsible Transportation

OK. First of all, if it's a new machine then it's highly likely that there's a trial version of Office already installed.

Go to Control Panel>Uninstall a Program and remove all instances of Office.

Reboot.

Then try installing your paid-for version again.

Gordon, 

Before I bought Office I uninstalled all extras on the computer, therefore there was no Office already installed when attempting to install the new one.  Perhaps I uninstalled something vital to being able to put Office on the computer?  I'm unsure if that's a possibility but maybe...

I have been to Control Panel>Uninstall and searched for all instances that Office would occur on my computer and it turns up 0 results.  So I know nothing is on there to keep the current version from successfully downloading.

The only area on my entire computer that references Office is my "recent downloads," there are many instances of my failed downloads sitting that went absolutely nowhere.

I feel like I'm being such a pain, I'm sorry!  I don't know what the issue could be here.  But I tried the uninstall, reinstall thing already.  At one point after I had installed the paid-for version, there was an Office option in my programs, but I uninstalled it to attempt to reinstall as a remedy last Friday, and it just changed the error message I get now when attempting to install the program.

Thanks again for your advice.

Thanks,

Hailey Brown

Responsible Transportation

Try this:

Stop and start or restart Microsoft Office Service
following the  instructions belowt:

(If you are unable to click Start
or Apply option, you may choose manual
option from the drop down instead of Automatic, click apply and then switch
back to Automatic and then try to start it).

1. Hold Windows key +R.

Copy and paste, or type the following command in the Open box, and
then press Enter:

services.msc

If you are prompted for an administrator password or for
confirmation, type the password, or click Continue.

2. In the Services list,
double-click Microsoft Office Service.

3. In the Windows Installer
Properties dialog box, click Automatic in
the Startup type list.

4. Click Start, click Apply, and then click OK.

5. Start the software installation.

If that does not help, then the only option now is to completely
remove all traces of Office 365/ Office 2013 from the computer and then
re-install it. You may remove all traces of Office 2013 installation by running
the fixit from the following article:

http://support.microsoft.com/kb/2739501

Now download and install Office 365 by logging into www.office.com/myaccount with the registered email address and click Install
Office.

From <http://answers.microsoft.com/en-us/office/forum/office_365hp-office_install/unable-to-install-ms-office-on-windows-8-laptop/d47f1dcf-552f-4477-a0ed-98dc69b36313>

More help
here:

Something
went wrong" error when you install Office 2013 or Office 365

http://support.microsoft.com/kb/2827031/en-gb

General
Troubleshooting for installing

http://support.microsoft.com/kb/2822317/en-gb

I will go try the first suggestion, however I already tried the latter with the "fixit" deal when I was doing the troubleshooting options Office has listed on their website.

Thank you.

Gordon,

Good morning!  I thought I would just update you on my progress.  The suggestions you gave were good, however there must be a deeper underlying problem with the computer.  I'm thinking when my boss had a majority of things that came programmed on the computer uninstalled, it may have taken out something important or messed with how the Office installation went, although I have been able to download and install other things aside from Office.

I found out today that we have an IT guy that can access my computer remotely, so I installed LogMeIn and we shall see today if that solves any problems.  Otherwise, my uncle works for Microsoft to some degree so I will call him afterwards if that doesn't help.

My boss said we probably need to get Office 365 anyways, based on what you've said.  But hopefully we can still figure out how to fix whatever issue Microsoft Office and my computer are having.

Thanks again for your patience and help on the subject, as well as the information you've given!

Hailey Brown

You're welcome!

Hope you manage to sort it.....