Cannot get Office365 Exchange email to set up and connect on my iPhone 6.

hi  kristina,

from the information, i know you cannot add your account to the iphone.

to narrow down the issue, i’d like to collect some information:
1. here is an official article: set up email on iphone, ipad, or ipod touch for your reference, please make sure select “exchange” method or select “other” to set up your email account.
2. could you please provide the screenshots of the error messages?
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3. in order to verify the issue caused by the account or the mobile device, i’d like to know whether the issue occur to other users in the your organization.

thanks,
gary

Here are the errors that I'm getting:

I don't know if the issue occurs to anyone else

[removed the screenshot by moderator to protect your privacy]

These are the errors that I get when trying to set up my email on my iphone. I know for sure that my username and password is correct, because I can sign into muy email via web browser just fine. I called the tech support at my school and they were totally clueless, but the tech I was talking to tried it on his iphone and it didnt work either.

hi kristina,

from your description, i know that you can’t configure your office 365 account on your iphone’s mail app with neither “exchange” nor “imap” or “pop”.

given the situation, please confirm whether there is any “rule” to block your iphone to access your office 365 account. to check the rule: (note: the following steps should be performed by an admin of your organization. if you are not an admin, you can ask for help from your admin or involve your admin in the post.)
1. sign in to exchange admin center (eac) with an admin credential.
2. click “recipients”> double click your office 365 account> “mailbox features”> “mobile device (view details)”> if there is a rule (whose status is “access denied”)> “allow” or delete the rule.
 

if the issue persists, you can try configuring your office 365 account on another mobile device’s mail app with the same configuration methods and check the result. this is to identify whether there is something to do with your iphone.

regards,
alan

The techs at my school are saying that office365 was not configured for students to use with the iPhone mail app and that I HAVE to download microsofts outlook mail app and use that. I know for a fact that I used my student mail just a few weeks ago with my iPhone mail app and it worked fine. This is very frustrating!

Hi Kristina,

Thanks for your reply.

Based on your techs’ information, they may change some settings to limit apps for some reason, so you cannot use the built-in mail app.

As a workaround, you can use the Outlook mail app instead like the techs suggested. Meanwhile, if you have any questions when you use the Outlook mail app, please feel free to contact the built-in app support. We are happy to be of assistance.

Thanks,
Gary