BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

 

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Last updated July 8, 2019 Views 23,424 Applies to:

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Hello,

Thank you for posting your query in Microsoft Office Community.

Let's print document to Microsoft XPS Document Writer or Microsoft OneNote, then try printing the diagram and verify whether issue re-occurs.

Keep us posted on the status of the issue and I’ll be glad to assist you further.

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What are the settings for the header and footer margins? At File | Options | Advanced | Print, what is the status of the check box for "Scale content for A4 or 8.5 x 11" paper sizes. I can't think how either of these would be relevant, however.

Since the line breaks appear to be the same, in order to get more content on the page, the printer must be reducing the line spacing. If this appeared just in physical printing, I would advise checking the printer Property settings, but if it occurs in printing to PDF as well, then it is just a mystery. What is the default paper size setting in Acrobat? If you look at the Print dialog in Acrobat, what size does it say the document is?

Microsoft MVP (Word) since 1999
Fairhope, Alabama USA
http://ssbarnhill.com
http://wordfaqs.ssbarnhill.com
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If you can send me a copy of the document, I will try and find out what is happening.
Hope this helps,
Doug Robbins - Word MVP
dougrobbinsmvp@gmail.com
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Thank you to everyone for your prompt responses.

Vardhaman:
Printing to XPS and OpenXPS has the same problem.

Suzanne:
I went through all the settings again.
• Header and Footer, both wre set to 0cm. Adjusting the values to 1cm made no differenceto the problem.
• Scale content for A4 or 8.5 x 11" paper sizes was selected, however when I deselected it, the result was the same.

Doug:
Thanks, I will send you the document as well as the PDF, to show the final output.


INTERESTING:
When I changed the fonts to Arial, the PDF printed correctly!
The 2 custom fonts I used, are both .otf
Both of these are high quality commercial fonts.

I've never had a problem with regards to spacing, margins and layout using these custom fonts in earlier editions of Word or other software applications (used them in Excel 2016 and Photoshop CC 2015).

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Word 2013 has a documented problem with some OpenType fonts; apparently Word 2016 is no improvement in that regard.

Microsoft MVP (Word) since 1999
Fairhope, Alabama USA
http://ssbarnhill.com
http://wordfaqs.ssbarnhill.com
Screen shots captured with TechSmith's Snagit

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I have the opposite problem (both on a physical printer and via Acrobat DC, Microsoft PDF printer and XPS - always same result). When printing, tables get split over two pages, lines of text shift to the next page ... I have checked all possible settings, but it's a mystery to me. Fiddling with footer or header height, margins, ...: nothing helps.

It does look like it has something to do with fonts (indeed, if I change to Arial all is ok, but when I use e.g. Minion Pro or Arno Pro, things get messed up) - it's as if Word is messing with the line spacing?

Surely this an annoying bug and I hope it gets fixed asap.

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I have the opposite problem .....

It does look like it has something to do with fonts (indeed, if I change to Arial all is ok, but when I use e.g. Minion Pro or Arno Pro, things get messed up) - it's as if Word is messing with the line spacing?

Surely this an annoying bug and I hope it gets fixed asap.

Hi there.. thank you for contributing to this topic.

Out of interest:

• I am using Windows 10 x64 TH2. Which OS version do you use?

• I am using Word 2016 x64 Desktop (16.0.4300.1000). Which Word version do you use?

I sent Doug the original document and and he indicated to me that he was able to successfully print both "font"-versions correctly - to both his PDF and his Printer.

I am now trying to determine if the bug is caused as a result of my specific software / hardware setup!?

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I have the problem both on my desktop and laptop:

  • desktop: Windows 10 x64 (10240)
  • laptop: Windows 10 x64 TH2 (1511 - 10586.14)
  • both systems are running Office 365 (Word 2016) x32 (16.0.6001.1038).

Now you have me wondering too ... Has Doug mentioned his software setup?

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I had used 3 different machines

32-bit Word 2007 and 2010 under 64-bit Windows 7

32-bit Word 2013 and 2016 under 64-bit Windows 10

64-bit Word 2016 under 64-bit Windows 7

Hope this helps,
Doug Robbins - Word MVP
dougrobbinsmvp@gmail.com
Screen shots by Snagit from www.techsmith.com

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And you could print the topic starter's document without the layout getting messed up on all three machines?

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