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AutoUpdate hangs


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I bought Microsoft 365 Personal for my mac os ventura but it won't update the Word that is existing on my computer.It started loading and stopped now for more than 24 hours-- like its stuck

Help please


Hi


Restart your Mac, then do the following:

Download a copy of the current version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. If the updater does not open automatically after download, double-click the downloaded .pkg file. Click this link to download the updater. The update is free.

https://go.microsoft.com/fwlink/p/?linkid=830196

Be sure to include the version number and OS version when asking your question.

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Dear Rosetta Kosch,

Thank you for posting in Microsoft Community. We are happy to help you.

I recommend you try MVP Jim' suggestions.

If you still cannot use AutoUpdate tool to update Word, you may also try directly downloading the latest version 16.77.1 Word from this package: Update package

Here is a support article for reference: Update history for Office for Mac - Office release notes | Microsoft Learn

Welcome to post back if you have any concerns, I'll be glad to help you further.

Have a nice day!!

Sincerely,

Tina | Microsoft Community Moderator

• Beware of Scammers posting fake Support Numbers here.

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Last updated April 12, 2025 Views 8,264 Applies to: