Audio not working on my PPT recording

Hello Laura,

Welcome to Microsoft Community.

To resolve this issue we need more information. Let us know the following.

How have you saved your presentation in PowerPoint – what option have you selected?

Does this issue happen while trying to play the presentation and have you saved the presentation with PowerPoint Show option?

To resolve the issue you may try the following step:

1. Click on File > Options > Advanced and under the Display group of options make sure to check the options Disable hardware graphics acceleration and Disable Slide Show hardware graphics acceleration.

2. Apply the changes by clicking on OK.

3. Close and reopen PowerPoint 2010.

4. Check if this resolves the issue.

Check the above and let us know.

Thank you.

HI!

When I play the slide show, the audio is there.  It is when I save it as a movie that the audio goes away.  

There is no "OPTION" under FILE    (File > Options >)

thanks

Laura

Hello Laura,

Thank you for your response and sorry for the late reply.

What options do you see when you click on File in the top-left corner?

The option Option will be visible below Help in the left hand pane when you click on the File tab.

Check the above and let us know or send us a screenshot of your File tab.

To capture and send us a screenshot follow the step as shown in the following Microsoft link.

http://answers.microsoft.com/en-us/windows/wiki/windows_other-windows_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4

Thank you.

there is no "OPTION" under the FILE tab.  See pic