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Asking me to reactivate my Office 365 account when I have a paid up subscription, and I can find no way of doing this.

I keep getting The following screen.  I KNOW that I have a paid account, and I am signed in to that account, but I keep getting this screen on ALL Office 365 products.  This means that my work comes to a complete stop since these are the products I use, especially outlook.

I must admit that I am not happy!

Please advise ASAP  08/12/2016

Hi Tom,

We understand how you feel about the situation. We're sorry for the trouble this has caused you.

Let's run Fix it from the following article remove the remains of Office installation files, then try re-installing it and verify the result.
http://support.microsoft.com/kb/2739501

Refer article below to re-install Office.

https://support.office.com/en-us/article/Download-and-install-or-reinstall-Office-365-Office-2016-or-Office-2013-on-your-PC-7a28382b-7015-4b5a-9d9b-650d15742c95

Hope the above information helps. Please let me know to result and I'll be happy to help you further.


Thank you.

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Last updated September 28, 2023 Views 242 Applies to: