Already Signed into another account

Hi there,

I am trying to sync my documents to onedrive however, will not let me save any documents as it says another user is logged into the computer.

The following error message comes up:

"sorry, another account from your organization is already signed in on this computer"

However, I have tried to delete other onedrive folders and this is still a problem.

Please could you suggest how to solve this issue?

Many thanks

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Answer

Hi Reception,

I need to explain that the system administrator’s account didn’t affect OneDrive syncing normally.

About the error message, I need to confirm how did you sign into before error message occurred, could you please provide the detailed steps?

Other, I suggest you try the following steps to check if you can sync your OneDrive:

1. Closed all Office applications in the computer.

2. Go to Control Panel > User Accounts > Credential Manager > Windows Credentials > Generic Credentials.

3. Remove all Office related credentials, which are named like MicrosoftOffice16_Data... and OneDrive Cached Credential Business - Business*.

4. Restart Office to sign in with your current Work/school account and re-sync to check the result.

If the issue still exists, could you please provide the following information?

1. The screenshot of error message.

2. Do you mean that the issue occurs if you sync Microsoft account?

3. Can you sync the account before?

Regards,

Qing

If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.

2 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Replies (4)

Last updated April 14, 2025 Views 2,550 Applies to: