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Windows Client for It Pros
Windows Server

Colin Bruce1

Alerts in SharePoint Not Working with Groups

Hi,

I am trying to create an alert on a document in SharePoint Online for a group of people. I am an administrator on the SharePoint Online site,

I can create an alert for an individual and that works. I have created a mail enabled security group with some people including me in it. When I create the alert for that group I get an email telling me that the alert has been created. It includes a link "My Alerts on this Site". If I click on it I am taken to a page which says: "There are currently no alerts to display". This is odd since it sent me the email saying the alert was created. Furthermore, if I change the document the alert was created on, no alerts are sent. It seems that SharePoint doesn't know I am a member of the mail enabled security group but it also seems that SharePoint is unable to send mail to a mail enabled security group. Is that the case? If not I have no idea what else it can be and I am hoping someone can help with this.

I can send email to the mail enabled security group using Outlook and that is delivered successfully. As a further test, I created a SharePoint group with the mail enabled security group as its only member. If I send email from within SharePoint using Actions->E-Mail Users it sends happily and all the members of the group receive the e-mail.

Here are some screenshots:

The email I received

The "My Alerts" page

The Security Group

The *** Email address is removed for privacy *** exists and contains various members including me. I can send email to it using Outlook and that is delivered.

Here is what appears in Site Settings under User Alerts:

The SharePoint group

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Answer

Stacey Feng MSFT

Dear Colin Bruce1

Good day! Thank you for posting in Microsoft Community. We are happy to help you.

Based on your description, it seems that when you create an alert for a mail enabled security group, you will receive a email message. But when you click the link "My Alerts on this Site", it will show There are currently no alerts to display. And if you if I edited the document the alert was created on, no alerts are sent.

1. If my understanding is correct, we did a test on our end. Based on our test, if the site owner click the link My Alerts on this Site after received the alert email, the link will take the owner to the page as the screenshot below,

If the site member click the link and there will show nothing alerts in the page.

So please kindly check if you're a site owner or site member in the site. Per our test, it seems like only the site owner can see the alerts when clicking the link.

2. Second, if we change the document of the alert was created on, it will sent email to all users in this security group

Since we can't reproduce the same result as yours. As the official article mentioned. If users don't receive SharePoint Online alert notifications, please make sure that the user account has at least Read permissions on the object. If these permissions are present, please try another solution in this article, All the available solution for this query , you can refer to Users don't receive SharePoint Online alert notifications - SharePoint | Microsoft Docs

If this is not your scenario, please feel free to post back, we’re looking forward to your reply and will continue to help you all the time! If there are any misunderstanding or unclear, you can post back in your free time.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Stacey | Microsoft Community Moderator

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Hello! Do you have a question about Windows Server or Windows Client for IT Pros?

Colin Bruce1

Alerts in SharePoint Not Working with Groups

Stacey Feng MSFT

Replies (1)

Question Info

Colin Bruce1

Alerts in SharePoint Not Working with Groups

Stacey Feng MSFT

Replies (1) 

Question Info

Replies (1)