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Admin Center is showing the status of Azure AD Connect as Last synced more than 3 days ago

Hi All, I am having a real issue, there is no recent synchronization between on-prem and Office365 cloud.  I have noticed in our office 365 admin panel under Azure AD Connect that "Last synced more than 3 days ago" . Normally it should be updated every 30 minutes.  How can i resolve this problem? 

I tried to follow the steps on https://docs.microsoft.com/en-us/troubleshoot/azure/active-directory/directory-sync-stop-register

but when I accessed "Synchronization Services" and browse to Connectors -> our Active Directory -> Connectivity, wasn't able to update the Username and Password.

Any idea how to solve this synchronization problem.

Thanks

Answer
Answer

Hello Sylive,

Thanks for your help, your input was valuable to me.

I have resolved the issue by following the below steps:

- Reset the password of the account used to sync the Active Directory 

- Update the password by going to Synchronization Services-> Connectors -> Active Directory -> Connectivity.

Thanks

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Question Info

Last updated February 23, 2023 Views 865 Applies to: