Hi F.Fliga,
Good day.
Thank you for connecting with us in the Microsoft community.
According to the description,
Before proceeding, could you please allow me to gather the following important information?
1. May I please know what type of subscription it is? Is it Microsoft 365 Business Basic/Standard/Premium/Education / Enterprise or Microsoft 365 Home & Business/Family or personal subscription account?
I initially asked for this information as I was unable to find this information in the topic description so that I can know your certain situation. This information is necessary to know your scenario. Different subscriptions and different types of email accounts have different service and support options.
I'll be waiting for your next update on this. In addition, I will provide you certain information accordingly.
Thank you again for your valuable time and kind cooperation.
Sincerely
Darpan