Activate Office 2016 for mac

Hi Bernie1947,

Office version on mac is either Office 2016 or 2011 or 2008, there’s no Office 13 for mac. Could you please confirm the correct version of Office you have installed? To get this information, open any Office app such as Word, go to the Word menu and choose About Word.

In addition, where do you see “Activate 365” message? Please provide the screenshot.

Thanks,

Neha

Hi Bernie1947,

Office version on mac is either Office 2016 or 2011 or 2008, there’s no Office 13 for mac. Could you please confirm the correct version of Office you have installed? To get this information, open any Office app such as Word, go to the Word menu and choose About Word.

In addition, where do you see “Activate 365” message? Please provide the screenshot.

Thanks,

Neha

Hi Neha

Thanks for the reply. I also have desktop on this the office is 2013 I just assumed  the Mac was the same.

Ok attached are the screen shoots the shows the information you have asked for

Hi Bernie1947,

What happens when you click Activate and enter your product key?

Your Office is behind many updates, the current Office 2016 for mac version is 16.15.0 (18070902). First thing, I’ll suggest you update Office, see if this fixes the issue. You can manually update Office apps, click Help > Check for Updates from any of the Office 2016 app to get the latest build.

If this issue persists, follow the steps from this article under the section “Can't activate Office after installation” .

If the issue continues, please confirm which Office subscription you have? Is it Office 365 for business or Home or one-time purchase copy.

Thanks,

Neha

Hi Bernie1947,

What happens when you click Activate and enter your product key?

Your Office is behind many updates, the current Office 2016 for mac version is 16.15.0 (18070902). First thing, I’ll suggest you update Office, see if this fixes the issue. You can manually update Office apps, click Help > Check for Updates from any of the Office 2016 app to get the latest build.

If this issue persists, follow the steps from this article under the section “Can't activate Office after installation” .

If the issue continues, please confirm which Office subscription you have? Is it Office 365 for business or Home or one-time purchase copy.

Thanks,

Neha

Hi Neha

Downloaded the updates.

 Clicked on activate, then opened my Microsoft account, looking for licences, says cant find any.

The only activation key I have is window 8

Cant give you anymore info

Bernie

Hi Bernie1947,

Did you try the steps from the article I mentioned in my last reply? As you mentioned “The only activation key I have is window 8”, please note Windows 8 activation key will not work in Office 2016 for mac.

If you have an Office 365 for business, you can use your work or school account credentials. If it is one-time purchase, you must have a specific activation key.

Thanks,

Neha

Hi Bernie1947,

Did you check above reply? Please update us when you have time.

Regards,

Neha