Accidentally turned on sync to Samsung gallery but switching back to OneDrive doesn't work

Hello,


I accidentally turned on syncing photos to Samsung gallery with OneDrive, but I would like to have it like I had it with just syncing it with OneDrive through the app.

The app shows that camera backup is disabled and when I click on enable and confirm, then nothing happens and the notification keeps showing. Then I can enable and confirm forever.

How can I fix the syncing again?


Thanks!

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Hello! Boogidy

Welcome to the Microsoft community.

Thank you for your interest and support in the Microsoft community. I am honored to assist you with any questions you may have, and I will do my best to help you.

I understand that after you accidentally turned on the ability to sync photos to Samsung Gallery and OneDrive, you were unable to switch to syncing photos using only the OneDrive app. Please correct me if my understanding is wrong.

To better understand the issue you are experiencing, I would like to confirm two pieces of information with you:

1. when you enable Camera Backup and confirm, nothing happens, meaning that it is not possible to back up your photos when using the OneDrive app's photo backup? Would it be convenient for you to provide any screenshot of this issue? This will facilitate me to understand your situation.

2. The notification keeps showing up, what information does it show exactly? What exactly is the message “Always confirm”? Can you provide me with some screenshots?

For the steps related to Samsung Gallery to unbundle OneDrive, you can try to operate the following two directions, the steps are:

1. Disconnecting Samsung Gallery from OneDrive:

  • Note: Make sure you are logged into the Microsoft account you want to unlink.

  • On your mobile device, go to Settings -> Accounts, then Backup -> Manage Accounts. -> Scroll down and select your Samsung account -> Under “Apps & Services”, select “Linked Accounts”. -> Unlink your Microsoft account from the list of linked accounts.

You can refer to the following official documentation: Samsung Gallery and OneDrive - Microsoft Support

2.Disconnecting a Samsung Account from Microsoft Account Services:

Try visiting Samsung's account management site: Samsung account connected services

You will need to sign in to your Samsung account to check and disconnect your Samsung account from the OneDrive service.

However, as a Microsoft Community Support Specialist, I can't provide you with any screenshots or steps to do this, but I found a page in the Samsung Community that can help you with this process: Unlink your Samsung account from other services

If none of the above methods solves your problem, please understand that our initial response may not solve the problem immediately, you can give me more information so that we can understand your problem just right. We look forward to hearing from you. Have a nice day.

I wish you a smooth life.

Celia | Microsoft Community Support Specialist

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Question Info


Last updated May 6, 2024 Views 46 Applies to: