Accessing an IMAP mail account using Outlook for Android on Galaxy S20

I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.

I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.

Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.

My mail account is not an Outlook.com account.

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Hi Richard,

 

Thank you for posting your concern here in the Community Forum. We understand that you have tried all possible resolutions to fix your Outlook for Android app when accessing your IMAP email account. Accurate configuration settings might be needed to solve this matter. No worries let me direct you to best avenue to get this resolved effectively.

 

In this case, let me point you to the proper support team who are indeed equipped to perform the advanced troubleshooting to get this issue addressed. Please get in touch with our Outlook In-App Support by following the steps provided in this article. Rest assured that they will be able to exhaust all resources for this problem.

 

We hope to get this sorted soon. Please don’t hesitate to get back to us if you need further assistance.

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Hi,

I get the same issue : using Outlook/Android with IMAP accounts has been working for me until yesterday.

I lost access to 2 IMAP accounts, without any reason.

Trying to delete/re-create accounts fails : "Connection error", although I'm 100% sure of my accounts details (IMAP server address, ports, login, password)

I think something broke in Outlook recently.

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Same issue, what changed?   What a hassle!!!

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This happened following the last update on the 24th or 25th, both IMAP accounts I use are no longer accepting the password despite working on all other devices.

In app support is very slow so be sure to contact them ASAP, they will take up to 24 hours to respond to every question that is asked or piece of info they request.

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Thanks. Unfortunately, I cannot open the app to use the "in app support."

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Try adding your Microsoft account to be able to open the app, even if you don't use the email it lets you get the app open.

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Hi,

I opened a ticket using the in-app support.

Someone asked more details quickly, I'm waiting for the next answer.

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Same probleme for me on my Android 10. Any solutions?

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Still waiting for Microsoft's answer

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The tech told me to execute a test on https://testconnectivity.microsoft.com/tests/O365Imap/input which ran well with just a warning about certificates on old Windows versions :

The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the Update Root Certificates" feature isn't enabled.

(error id : 1339c33a-8f21-427b-a323-4cee1a13f517)

I think this warning is not related to our problem.

I transmitted the results of the test, now waiting for the next step.

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Last updated October 28, 2020 Views 697 Applies to: