Access mail merge error

I have this issue too and it pretty much literally just started. I had no problems running these last week. Now I've tried three different computers, two different users (on our corporate account) and from two different internet connections (including one linked directly to our internal server where all the info is stored and two that are connected by VPN from a different network). Really do not understand this.

The first question to clarify is whether you can open Word directly or not.

The second question is whether this is a change in behavior, as reported by the other poster in this discussion.

Grover, for me, I can open and use Word as normal. It, so far, appears to only be an issue when trying to merge from Access.

Can you provide the specific build for your installation of Access? We want to let MS Access team know in case this is an update bug.

Unfortunately, I am not a terribly sophisticated user so I'm not certain I understand the question here. I "installed" Microsoft 365 by simply getting the link to download Microsoft 365 and entering the username and password my IT team provided me with. It then shows up in my apps on my start menu and I can open the files on our server I need to get into. When I right click on the Microsoft 365 (Office) app and select More then App Settings, it tells me that the publisher is Microsoft Corporation, the version is 18.2305.1222.0 and the app has 0 bytes, data is 72.0 KB and Total Usage is 72.0.

The build will be under "About Access"

Thanks.

Microsoft® Access® for Microsoft 365 MSO (Version 2305 Build 16.0.16501.20074) 64-bit

Yes, I can open Word.

Thank you.

I can't replicate the problem on a different build, but we'll see if others do. In the meantime, the reference was passed along to MS.

Microsoft is now looking into the problem.

Thanks for the alert.