Dear Frank Pokrop
Welcome to the Microsoft Community, we'll be glad to assist you.
We understand that you have encountered problems related to your account. In order to better help you, we need to confirm some information with you.
Could you please tell me about the account access issue you mentioned, what is the specific situation?
Is it impossible to log in to the account or is there another error message?
Please reply and share specific information with us so that we can better assist you.
Thank you for your understanding and patience, and I look forward to hearing from you.
Best Regard
Tracy | Microsoft Community Support Specialist