Access Denied - Onedrive for business

Hi Tung Nguyen (Kenzy William),

Please first check if the user is in the my site host. You can follow the steps below:

1.      Let the global admin or SharePoint admin go to my site host (If user account is admin@contoso.onmicrosoft.com, my site host URL is https://contoso-my.sharepoint.com/_layouts/15/user.aspx ,  )> check if Everyone orEveryone except external are listed as below. If not, you may add them or the specific user's account to Visitors to check the outcome.

1. Please confirm whether the user could access her OneDrive for Business library before. If so, please check if the user is still the admin of her personal site. To check and add the admin:

Let the global admin or the SharePoint admin go to SharePoint admin center( https://contoso-admin.sharepoint.com) >user profiles>Under People, click Manage User Profiles>In the Find profiles section, input the user's display name or email address and click Find>Click the user's Account name and select Manage site collection owners>Check if the user is the Primary Site Collection Administrator. If not, set the user's Office 365 work or school account as the admin to check the outcome.

1. If  the user haven't accessed her OneDrive for Business library before, you may check if the user have the permission to create her personal site. You can follow the steps below: In the SharePoint admin center>user profile>Under People, click Manage User Permissions>Make sure Everyone except external users shows up and the Create Personal Site permission is checked.  You may also add the specific user's account and check the Create Personal Site permissions to see the outcome.

If the problem persists, please provide the user’s account information by private message to check if any mismatch in the account information. Please click on the link below to access your private message: https://answers.microsoft.com/en-us/privatemessage/inbox.

Regards,

Sukie

This solution not solve my issue !! I cannot access link below to access your private message:https://answers.microsoft.com/en-us/privatemessage/inbox.

Hi Kenzy William's,

Thank you for your updates. Because you are using two accounts, the previous private message was sent to the Tung Nguyen account, so you can't see the private message when you use this account. I will send a private message again to collect your account information from you. Please click on the link below to access your private message: https://answers.microsoft.com/en-us/privatemessage/inbox.

Regards,

Sukie

Hi Kenzy,

We have checked the affected accounts from backend and found that all of them have the PUID mismatch issue. This issue most frequently occurs when a user is deleted and the account is then re-created with the same user name. For more detailed explanation of PUID mismatch, please refer to the introduction part of the following article.

https://support.microsoft.com/en-us/help/3026385/how-to-remove-users-from-sharepoint-online

We will escalate the issue to our related team for further investigation. Once there is update, I will let you know.

Thanks,

Hi Kenzy,

We have escalated the case to our related team. You will be contacted via the email you provided in private message to work on this issue. Once the issue is resolved, we will share the related information here. This will benefit other community members who encounter the same situation.

Thanks,
Ran