A microsoft login screen keeps appearing for an account i no longer have access to.

Hi JB_Ox, My name is Tim and I’m sorry to see you’re experiencing issues. I will gladly assist you today. Could you provide a screenshot of the issue you’re experiencing please? Can you confirm which operating system you’re using? Kind regards Tim

Thanks Tim,

This is what keeps popping up, it relates to an olde work account i no longer have access to:

It appears in Settings > Accounts used by other apps but there's no option i can see to remove it:

Let me know if I can provide anything further.

Thanks again

Thanks for confirming and providing a screenshot. Which version of Windows are you using? 10 or 11? Kind regards Tim

Windows 11

Thanks for confirming. Sign out from Office application and close all the Office applications opened on your system. To sign out, open any Office application, let’s say Word, click File>Account>Sign out and the quit all Office apps. Open Control Panel>User Account>Credentials Manager>Windows Credentials. Under Generic Credentials, look for any entries containing MicrosoftOffice16 and MicrosoftOffice15 credentials and Remove all. After deleting the cached password, open Word and click File>Account>Sign in and enter your Microsoft 365 log in credentials. Give back to the community. Help the next person who has this issue by indicating of this reply solved your problem. Please click Yes or No below. If you require any further information then please don’t hesitate getting it contact. I will be more than happy to assist you further. Kind regards Tim