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Unable to log in to ads.microsoft.com

I recently launched a Bing campaign using Microsoft Ads, but have subsequently been unable to log in to my ads account. I have been getting the same error message across multiple days and multiple browsers (I have tested for the last 5 days on each day on both Firefox and Edge browsers). Below please find a screenshot of the error message.

Any assistance with this would be much appreciated as I will need to update and, eventually, end the Bing campaign. Thank you!

Hi Jen,

Thank you for reaching out to us about your sign in!  We're here to help!

In this instance, I would recommend first trying to clear your cache and cookies in both browsers, as it can help clear sign-in errors.  Then try signing in via a private browser.  

However, if you find that you're still unable to log in, please reply to the private message I've sent you, and I can try to assist you further.

Thank you for your time!  I look forward to hearing from you!

Sincerely,
Emily V. | Microsoft Advertising Specialist | 1(800)-518-5689

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Question Info

Last updated March 31, 2024 Views 579 Applies to: