Error code 0x80131500 while updating NL 1020

I used Nokia Software Recovery Tool to update mu Lumia to Cyan update.

After downloading software starts installation. On 13% was crash with error code 0x80131500. 

I cant find any information about this code in the web!

Could anybody help with this problem??? Now is the red screen on my device with only one word "Nokia" and i cant do anything with it!

Kindly forward to your response!!!


Question Info

Last updated August 2, 2018 Views 1,389 Applies to:

Howdy IvanYaschenko,

Thank you for posting on the Microsoft Support forums.

With errors from the Nokia Software Recovery Tool, you will need to contact Nokia support about them. You can reach their support here:


I hope this information helps to address your issue. As always if you have any additional questions or concerns, please feel free to reply to this post and we'll be happy to assist.

Bryce B

Official Windows Phone Support

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