htc 8x ota update error (801881d0)

Trying to install ota update on windows phone 8 htc 8X fails at about 55% with error

 

"the update couldn't be downloaded (801881d0)

 

please help driving me nutty

 

htc live help didn't help told me only androids get ota updates!!!!!!!!!!!!!!!!!!!!!!!!!!!1

 

Question Info


Last updated August 3, 2018 Views 5,458 Applies to:
Answer
Answer

Hello Simon,

This error normally translates to a poor internet connection.  Were you trying to connect across your cellular connection or your Wi-Fi connection? 

 

Can you try a Wi-Fi connection, or a different one from the one you were using previously? 

 

Thank you for letting us know about your experience with HTC Live.  This is a new feature for us, and I'm sure they will be up to speed in no time.

 

Thank you,

Eli

Support Delivery Manager (SDM)
Windows Phone/Xbox Music Community Manager

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer

I was finally able to download on a different wifi connection

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.