Text Message "Can't Send" in WP8

I purchased a Lumia 920 last week for my wife and me (we're absolutely loving it!), but we have noticed an issue that I don't see on forums here.

 

Essentially, when we send text messages, especially longer ones, many times the we get a returned "can't send" message. It requires one or two tries more before it gets sent. The "solution" is to wait for a minute or two on the text messaging screen before it is sent. Even if you start writing another text to that same person it can disrupt the sending process. I have started a forum at WPCentral and have found out that it is not just my network (Rogers in Canada) of just the 920 (reportedly it has happened on the 8x as well. Here is the forum discussion: http://forums.wpcentral.com/nokia-lumia-920/203862-text-message-issue-920-a.html

 

On a side note (maybe related?) I noticed that when I am texting, many times it says one text is only 70 characters, and then with the second text it is 134 characters. This seems wrong to me (and to my provider Rogers). Is it possible that WP8 is misreporting how many texts are going through and this is causing the problem? Just a thought.

 

Thank you for any help!

 

Question Info


Last updated June 12, 2018 Views 9,797 Applies to:

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Same problem. Someone from Microsoft please chime in. Txting is a fundamental component of the phone, and this ecosystem will fail if it can't get the basics down pat.

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I get this occasionally, usually it seems to happen at work where signal is soso, but I've seen it a couple times at home  or out & about.  the oddest thing is that I can still send other messages fine, just not the failed one(s) till some future point.  All in all, it doesn't happen for me very often

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Also having this problem very frequently.

 

Annoyingly, sometimes I get a text confirmation that it has sent, but then it pops up saying it 'Can't Send' and essentially I never trust if things are working or not.

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Same issue here. Do I need to swap my phone out or is a fix on the way? Each time I have a full signal - phone calls work fine.

John

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I'm experiencing the same issue but not just related to texts. Also happens with email. Seems to be syncing all the time, and switching to retrieve every 15mins doesn't solve the issue. I'm using Nokia 920 on EE (UK). Please fix as I've been a huge advocate of Windows 8 (Phone and PC) and going to look rather stupid if it's full of glitches - and this is a BIG issue for a smart phone. Replying to messages is particularly problematic but only started noticing email issue today.

 

Fuethermore, I am noticing that my apps are often closing on the back button, instead of going back a step and edits to contacts or signature aren't being saved as a result. This has only started happening today but is getting annoying to say the least (unusable).

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Email is being impacted for me too now, in addition to texts. Also sometimes apps like the People hub, texts and email won't even open. A reboot temporarily fixes it and bulk delivers email and texts since the last reboot.

John

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Hello Everyone,

Can I get the following information to help us look into this further:

 

  1. Make/Model of Device
  2. Your mobile operator
  3. Did you buy your phone for your current mobile operator, or did you have to set the APN's manually. 
  4. Mobile operator of the receiving party (optional)
  5. Country/Region

Thank you,

Eli

Support Delivery Manager (SDM)
Windows Phone/Xbox Music Community Manager

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  1. Nokia Lumia 920
  2. ATT
  3. Did not set APN
  4. US
  5. US EN-US

Note that even saving an email draft won't work without a reboot - a message pop ups saying there is an issue with the phones data storage. Should I swap it out again? My first one kept rebooting on its own whereas this one needs a reboot between emails and SMS. Right now the People Hub won't even launch.

John

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  1. Lumia 920
  2. AT&T
  3. Setup by AT&T, no manual config
  4. AT&T
  5. United States

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1. Nokia 920

2. ATT

3. From MS BUILD Conference but using APN that was configured for ATT LTE

4. ATT

5. USA

 

Thanks Eli!

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