WP8 Connector for OSX Crashing on launch.

Any good ideas why for me this crashes upon launching ? (and how to fix) 

I'm running 10.8.2. Did first update of old WP Phone Connector (installed thru App Store), the uninstalled everything (including support files in user/Library/App support), re-installed. And still crashes.  

 Crash reporter gives this kind of stuff: 
Crashed Thread:  0  
Dispatch queue: com.apple.main-thread  
Exception Type:  EXC_BAD_ACCESS (SIGBUS) 

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004  VM Regions Near 0x4:
 --> __PAGEZERO
             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Windows Phone.app/Contents/MacOS/Windows Phone  
   VM_ALLOCATE            0000000000001000-0000000000028000 [  156K] ---/--- SM=NUL    

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0   com.microsoft.Windows-Phone-7-Connector 0x0003a158 0x28000 + 74072  


Would like very much to get this working …
 

Question Info


Last updated February 23, 2018 Views 1,814 Applies to:
Answer
Answer
Will fix the crash in a future update, fortunately there's a workaround.

If you encounter this, try the following:
  1. look at your iTunes preferences - ~/Library/Preferences/com.apple.iTunes.plist. 
  2. If you see a key" alis:1:iTunes Library Location" with no data (shows as <> in Xcode), delete that key, and the crash will disappear.
Editing the plist requires xcode or some other binary plist editor. If you don't have that, you can email your plist to wpc7feed <at> microsoft <dot> com, and we'll fix it for you.

Jeff Pearce
Senior SDE - Microsoft
Windows Phone Companion Experiences

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