Just got the Lumia 928, screen is almost always unresponsive, factory reset does not work.

I bought it the day it released, it worked perfectly for the first day, no drops, no damage, completely safe. The screen just does not want to work. The lock,volume, and camera buttons both work fine, just unresponsive screen. I reset the phone, no luck. I bought the 2 year Microsoft protection plan also. I just want a working phone. This was to replace my 820 with a broken charging port. Someone help please. 

Question Info

Last updated August 17, 2018 Views 2,322 Applies to:


Hello Amanda,


Thank you for your contribution to the Forum.

As I understand you have got a Lumia 928 and the screen is almost unresponsive ?


Just to clarify you have already checked all  steps as described in

http://support.microsoft.com/kb/2749480   ?


I would appreciate a reply


Kind regards

Alexander Pz

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