Nokia Lumia 930 and 630 with windows phone 8,1 wont run on any Asus laptops

Family just gotten a Nokia Lumia 930 and 630, both won't install Windows 7 (64BIT) drivers. "No drivers accessible online" I've tried both phones on a Lenovo ThinkPad and laptop find drivers easy. The Windows 7 app runs okay and I'm able to sync between phone and laptop, however not able to "eject phone" as Windows driver haven't recognize it yet.

The LAPTOPs in question are ASUS F501Uand G73sw, fully updated etc. Windows 7 64bit ultimate and Home Premium.

- I've tried soft reboot phone while USB attached

- I've tried uninstalled phone related in Windows, restarted laptop ... then attached a shutdown phone (not password protected)

- Download Windows USB phone driver

- Followed all info on http://support.microsoft.com/kb/2749484

- Uninstalled my Zune - used Lumia 800 until now (damn good phone)

Really would hate to return my phones due to they not working on my laptops, phone somewhat cheaper than those laptops.

Any and all ideas much appreciated.

 

(PS couldn't pick model 930 only 928 as the closest number?)

 

Question Info


Last updated December 24, 2018 Views 10,935 Applies to:
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Answer

I wish I could offer more suggestions but the problem is with the Asus laptops and not the phones.

You could try seeing how the phones show up in the device manager and these steps but I doubt if WinUsb Device will show up in step 7

1.Plug in your device to the host system.

2.Open Device Manager and locate the device.

3.Right-click the device and select Update driver software... from the context menu.

4.In the wizard, select Browse my computer for driver software.

5.Select Let me pick from a list of device drivers on my computer.

6.From the list of device classes, select Universal Serial Bus devices.

7.The wizard displays WinUsb Device. Select it to load the driver.

Lumia 1520.3 Surface RT

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