Sorry, cant play this file. Error : 80070002

i downloaded a song from store and it played fine. But the next day in my music player it shows i have two files of that same song, and so i deleted one and tried to play another but it cant, showing message "Sorry, cant play this file. Error : 80070002". It has happened many times and also when i take song through Bluetooth from other device, same thing happens.

Thank you and please help me out with this problem.

|
Answer
Answer

Hi vrushank15,

 

Thanks for the forum entry.

 

If I understand the issue correctly you have an issue with the playback of songs.

Is the issue on the windows Phone or the music application?

Did you try restarting the Phone with volume down and power?

Is it music pass music or purchased music?

If on the Phone is it stored on the sd card or the Phone?

Did you try without the sd card?

Have you tried formatting the sd card?

Did you try a different sd card?

Have you tried resetting the Phone? ( please back up before you do so)

 

 

Best Regards,

Vasile M.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 14, 2021 Views 940 Applies to: