Question

Q: Error Code: 85010020

Ever since I did the Windows Phone update yesterday, my GMail account is no longer syncing with my phone. I am getting the error code #85010020, which is telling me to go into my "google apps" account and enable Google sync under mobile settings. My phone has always pulled my GMail account up until now. I don't have a Google Apps account because this is my personal email account, not a business one.... so there is no where for me to enable "Google Sync." What can I do to fix this!?
Thanks.

Answer

A:

Windows Phone was originally designed to use Google Sync (also known as Exchange ActiveSync or EAS) to sync Google email, contacts, and calendars. Google has announced that it is ending support for Google Sync for new customers on December 31, 2013. Because of this, Windows Phone will sync with Google accounts using different methods.


You can find more information on fixing this error in this article:

Error message when you try to sync a Google account to Windows Phone


Hope this helps,

Greg

Microsoft Surface Team
support.microsoft.com/surface

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Views: 8,033 Last updated: May 24, 2018 Applies to: