Unable to sign into Microsoft account on WP8 - Sign in Service down?

Hi!  I can't get my phone to sign into my Microsoft account.  I have verified the date/time are correct, the time zone is correct, and did a full phone reset.  Still not able to sign in.  

Live status is not listing Microsoft Account Signin as down - https://status.live.com/

Is anyone else having this issue?  Does WP have its own gateway that might be down?

 

Question Info


Last updated May 4, 2019 Views 20,297 Applies to:
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Answer

Hello Folks,

Thank you for letting us know that you are seeing this issue on your device.  We are investigating this issue further.

We have created this thread to help track this issue and made it a sticky to the top of the forum for further updates.  We will continue to update that thread until the issue is resolved.

Thank you,

Eli A.

Support Delivery Manager (SDM)
Windows Phone/Xbox Music Community Manager

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Hi JakeVillalobos,

Thank you for posting in the forum.

I understand that you all the time getting message:

"The Microsoft account service is unavailable right now. Try again later."

When you want to get an app on your Nokia Lumia 521.  I would suggest to fill in all information on this site:

https://account.live.com

Make sure that your personal and security information are fill in. Also, please change your password there.
What is more, please sign into that site with your Microsoft account and go to My account:

http://www.xbox.com/en-us/?xr=mebarnav

And make sure that your billing information are fill in.

Also, you can change server name on your Microsoft account in the phone. For example you can use one of them:

blu404-m.hotmail.com; blue-m.hotmail.com; m.hotmail.com; bay-m.hotmail.com.

Thanks for your contribution to the forums!

Kind Regards,
Michal TR

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