Wrong encoding when I forward/reply to Gmail mail

When I send a reply / forward to HTML mail by Gmail I get te encoding error. This is the sample email:

 =?utf-8?Q?LA000090)?=
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="__=_Part_Boundary_

VGhpcyBpcyBNSU1FIG11bHRpcGFydC

I tried to sent emails from different accounts. The problem occurs only with html emails in Gmail

1. Phone Manufacturer: HTC 
2. Phone Model: Radar
4. Phone Operating System version: Windows Phone 7.5 (7.108107.79)

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cool, we have moderator on board!

hi tim, this is the built-in mail client we are referring to.

Although I haven't try the web browser, I doubt browser will be the problem if we try it that way.

but anyways, appreciated if you can have someone on the team to investigate and kindly let us know the feedback. I am sure any one of us will be more than happy to help debug and make the operating system a better experience :-) 

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Greetings Sam,

I will continue to monitor this issue, but would like to know if this occurs in a web browser as this will help us narrow the issue down.

Best Regards,

Tim P.

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For me, this happened on fully english email threads (at least as far as I can tell).  I don't use the web client for gmail (since it is basically unusable on IE, bu that is google's fault).  

I just searched my email for occurrences of this problem and it hasn't happened to me since July 15, 2012.  (I am just searching for the string "Content-Transfer-Encoding: 7bit").   Perhaps it was fixed?

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Hi,

In my case this problem is very similar to what GuFort described: If the google is set up according to the built in google account configuration (which I assume is the exchange configuration), emails sometimes get the wrong encoding.

It appears that the built-in email client wrongly puts the message headers in the body of the email instead of in the header area. This truly does happen only when in exchange configuration and might be related to using scandinavian letters in the subject or using a too long subject (I have not been able to identify exactly when this happens). 

The latest case happened on the 1st of September (after which I moved to IMAP configuration) - I can provide you the email as it was sent from my Lumia as well as a copy from a recipient.

If I use a desktop browser and go to the Gmail account that was used to send the problem email and look into the sent items box, I can see that the outgoing email already has the problem. This makes me suspect that the problem truly is in WP7.5.

Actually come to think of it, the two emails where I have been made aware of this problem were both forwards of mail items I have received.


BR,
-Christian


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I also have the same problem. It happens only with my WP 7.5 mail client when I reply to a message with Greek characters in the body. As far as I can say it does not happen when I use only latin ones.
See extract below.
Note that all the messages in the thread become unreadable, not just my last reply).
=?utf-8?B?zpHPgc6szrrOtc+CIDogzqDOsc+BzrHPg866zrXPhc6uIDE0LzkgLCA2LjUw?= MIME-Version: 1.0 Content-Type: multipart/related; boundary="_005_9CB85C94F0C6984ABE72E2A9F9569FF0A29D11B7B9mailsrvagrino_"; type="multipart/alternative" --_005_9CB85C94F0C6984ABE72E2A9F9569FF0A29D11B7B9mailsrvagrino_ Content-Type: multipart/alternative; boundary="_000_9CB85C94F0C6984ABE72E2A9F9569FF0A29D11B7B9mailsrvagrino_" --_000_9CB85C94F0C6984ABE72E2A9F9569FF0A29D11B7B9mailsrvagrino_ Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: base64 zojPh86/z4XOvM61IM66zrHOuSDPhM65z4Igz4DOsc67zrnOrc+CIM+GzrHOvc6tzrvOtc+CLCDP jM67zr8gzrrOr8+Ez4HOuc69zrXPgiwgzrHPgiDPhs6tz4HOv8+FzrzOtSDOsc+Fz4TOrc+CLiDO lc6zz44KzrTPhc+Dz4TPhc+Hz47PgiDOtM61zr0gzrXOr868zrHOuSDPgM6/zrvPjSDOus6xzrvO

I can send to the mods the full extract (the above is cut).


Cheers,
Fotis

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I've also had this issue with the encoding occasionally, and have also found that sometimes it just strips all of the formatting out of the email, and sends it as plain text (i.e. without any code snippets in the forwarded email, just without any of the links etc that were previously there).

I can confirm that the IMAP workaround does solve this, but obviously I then lose push email and the ability to search on the GMail server, which are both pretty important to me.

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Yep, the GuFort workaround did the trick! Thanks a million!

I rarely had my entire mail body disencoded, but my last name always came out as S?nnfors in the From: field. Given that and my not being able to fix it, it hasn't been too sweet a ride advocating WP in the face of Iphone and Android enthusiast. At least that bit is sorted now.

Still, it's just a workaround. This problem really needs to be fixed. In addition to IMAP problems stated earlier in the thread, it doesn't seem to include my replies when grouping e-mail threads.

@Tim P, I sent test e-mails from the phone's web browser as well as that on my computer. They both worked perfectly. The phone's Hotmail app handles non-English characters spotlessly, too. It has to be the built-in Google Mail client that's causing this.

Oh, and I'm on a Lumia 800. Cyan, FTR. ;-)

Best regards,
Pompom

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Now i have resolved this problem,

You will have error code if your fw email have more than 63 character in title! So, try shorter title and it will be fine :D I already test and it work fine.

Hope this trick help you :)

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Now i have resolved this problem,

You will have error code if your fw email have more than 63 character in title! So, try shorter title and it will be fine :D I already test and it work fine.

Hope this trick help you :)
Hm that may be a point, since my email has a long title (>52, i.e. 60 characters).
Also it is non-English, but it has no attachments. The original title was "Klaus-von-Klitzing-Preis für Herrn Oganian und Frau Lomonosova"

I hope this helps you (i.e. helps you solve it, soon):

Occured 2012-10-11
Title: AW: Klaus-von-Klitzing-Preis für Herrn Oganian und Frau Lo
Body:
=?utf-8?Q?monosova?=
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=f46d043892a399ad5904cba5d432

--f46d043892a399ad5904cba5d432
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

Gepr=C3=A4gt. Sie vermittelten mir, mit [...]


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Hi all,

 For me it is indeed an issue of the length of the subject. However, when I use Greek the issue happens if the title is more than 25 characters.

So the temp workaround might be with utf-8:

- < 25 characters subject for some languages

- < 63 for English

So, if you use < 25 characters in the subject it should work in all cases (just truncate it manually)

BTW, I noticed now that when the error occurs the subject is autotruncated at the end and the last character is this strange one: Î. See below.

This should keep us going until it is fixed.
And it only happens with my mobile phone (as I have written above), LG WP... with the default google mail client.

See another example below.

Cheers,

Fotis

 

From: ....

Subject: RE: Εθνικός Εκπρόσωπος ΥπÎ

To: ...

Message ID: <-4059741236637359969@unknownmsgid>

Mime Version: 1.0

Date: Fri, 19 Oct 2012 04:40:42 -0700

 

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Last updated December 4, 2020 Views 9,799 Applies to: