Lock screen notifications with multiple Exchange accounts

I have two (separate) Exchange accounts setup on my phone. On the lock screen, I only get notifications for one email account. I tested this by sending a test email to one account, checked the lock screen, saw the notification, unlocked the phone, live tile updated, went to account and deleted the email. At this point the lock screen is cleared. Locked the phone, sent email to other Exchange account - on checking lock screen there is no notification for the second account.

Any ideas?


Question Info

Last updated May 21, 2017 Views 2,765 Applies to:

On Tue, 11 Jan 2011 07:15:32 +0000, Plums_SF wrote:

Both exchange accounts in question were (and have been) set to download as items arrive.?

So the problem remains.?

In addition - I have a hotmail account and a gmail account setup on the phone also and the lock screen notifications work fine for those accounts.

I've done some playing around on my phone and I think your issue comes down
to two things:

1. The number of "slots" on the lock screen for notifications.
2. The order in which you set up your email accounts.

For #1 there are only 5 "slots" on the lock screen for notifications and
they are, moving left to right:

1. Missed calls/voice mail.
2. Text messaging.
3. Primary Windows Live ID email.
4. Email account #2.
5. Email account #3.

So there are only 3 notification slots available for email and from what
you've posted, you have 4 email accounts on your device:

1. Windows Live.
2. Exchange #1.
3. Google.
4. Exchange #2.

For item #2 in the original list I'm guessing that you added your Google
account to the phone before you added Exchange #2. If so, that would
explain why your second Exchange account doesn't show up on the lock
screen, you've already got the allotted 3 slots for email accounts on that
screen. What you're going to have to do here is choose between your Google
account and your second Exchange account. If you want your second Exchange
account to use one of the slots, you're going to have delete the Google
account and then recreate it.

Paul Adare
MVP - Identity Lifecycle Manager
Want custom ringtones on your Windows Phone 7 device?
The generation of random numbers is too important to be left to chance.

Paul Adare President/CEO FYI TechKnowlogy Services Inc. FIM MVP

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