Help Verifying/Reproducing Video Recoder Issue

I've ran into a fairly serious issue, and would like to see if any of you can reproduce it on any Windows Phone. I have been able to reproduce it on a second unit.

 

Issue: The video recorder keeps recording even if there is limited/not enough space.

 

Primary Symptoms:

  1. Stutter in the latter parts of a saved video (Audio is fine)
  2. Complete loss of video file (Unable to save file due to lack of space)
  3. Very delayed start of the next video recording (althought it still tries even if there isn't space)
  4. Very long delay after stopping the recording.
  5. Video screen will blank out (black) while recording (I assume because it doesn't have space anymore)

Secondary Symptoms

  1. Purging of other temporary app data, built in Facebook album photos, SkyDrive data due to the phone making space for the video(?). This manifests as a rescyncing of photos when you try to view them after the video recording. Your other apps may need to resync data if you open it again.
  2. Apps slowing down

Steps to reproduce:

  1. Using Zune, sync photos, videos to fill up the phones onboard memory with just ~200MB to spare
  2. With the phone disconnected, try recording a video at 720p
  3. Let it record for 10 minutes or more
  4. See if you experience any of the symptoms above.
  5. Please report your findings here.

Temporary Solution: Clear up space on the device by uninstalling apps/games. Download photos/videos off the device. After making ample space on the device, it is able to record problem-free given the space you have on the device.

 

Videos I'v recorded: http://t.co/4AWKynv3

 

Phone Model: HTC Radar4G (T-Mobile USA)

 

OS version: 7.10.8107.79

Firmware revision number: 1600.2200.20402.531

Hardware revision number: 0002

Radio software version: 16.23.05.13_2_16.30.00.23U

Radio hardware version 2.16.0.D4

Bootloader version 2.4.160015.3(136036)

Chip SOC version: 1.6.0.0

 

Hello Carlo Mendoza(2),

 

Thank you for contributing to the Microsoft community and thanks for the information you provided.

 

I will check whether I experience the same issue on my Windows Phone and will report back (with Windows Phone details of course), hopefully some other members will be able to do the same.

 

Cheers!

 

Marc K.

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Thanks Marc. Looking forward to what you find out.

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Marc,

 

Were you able to go through the steps?

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Not replicated yet, however I may have a similar flaw, from a different side...

When syncing from zune, it's stoped telling me that 'items will not fit' and simply freezes during the sync (when given excess to sync). it stops with a CXXXXXXXXXX error code, that seems to suggest a dozen different meanings to google. it is as if my phone has 'forgotten' where the limit of it's memory is. I'm expecting therefore to find I do have the same issue as above. at the moment, I just carefully guess at what will sync and what won't fit. This happened after an unrelated PC activity interrupted the sync.

 

FYI mine is an LGE900 (16GB) I hadn't bothered with a hard reset yet (minor issue for me - my photos and music stay as they are (10GB) with a movie or two tossed on top when travelling) and happy to work around until WP8....

 

I'd have to say I'm not entirely surprised that funky stuff happens when operating at the limits, but it should still exit cleanly once it fills up. will get back to you when I get time to try your method out. would appreciate it if you could try an 'oversync' also - see if it reports what won't fit. note that freeze may require a soft reboot to clear.

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Thanks for taking the time. I'm very curious about the results on your device.

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So. synced extra stuff to drop down to 200Mb free in Zune.

recorded over 10 minutes, with no issues. synced this to zune, zune now reports 0.00 Mb free space.) no sync issues either.

however, I also checked the settings>about page on the phone and saw it reports over a GB free - guess thats in my reserved space, (4%) so it's not running out of room.

 

I'll try again tomorrow without the reserve (bit late to sync that much stuff now).

 

I will say I do miss a 'shots left' counter in the camera, if only for bragging rights about being able to take thousands of shots :-)

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Last updated February 23, 2018 Views 75 Applies to: