Can't download apps from the Windows Phone Store. Error code: d0000011

I can't download apps to my Windows Phone. I keep getting error code d0000011. I switched the Microsoft account associated with my phone by removing my phone from and resetting my phone. I signed in with the new Microsoft account and all seem to be working - Facebook & Twitter integration, syncing etc. - but downloading of apps from the Windows Phone Store. I've reset my phone (again) but the problem remained. It's been more than a day and still, it's not working.

1. Phone Manufacturer: NOKIA
2. Phone Model: Lumia 710
3. Mobile Operator: SingTel Singapore
4. Phone Operating System version: 7.10.8773.98
5. Zune software version: 4.8.2345.0
6. Computer Operating System version: Windows 8 Pro (64-Bit)


Question Info

Last updated June 23, 2019 Views 14,939 Applies to:

I got it fixed by re-adding my credit card to my Microsoft account through


Exact steps I took to solve the problem (not sure if it'll help in all cases)

  1. Removed my phone from
  2. Reset my phone, and signed in using the same Microsoft account.
  3. I attempted to download apps, but I was still receiving the error.
  4. As soon my phone re-appeared on, I re-added my contact e-mail address, clicked on "Edit payment info", and re-added my credit card.
  5. I attempted to download apps, and suddenly, I could.

I'm not sure if it'll work for other people, but it did for me

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