Windows Phone Update Q&A

Update Q&A

 

Question Info


Last updated August 6, 2018 Views 22,717 Applies to:
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General Troubleshooting Q&A:

Q: What should users do if they experience any problems during the update process?

A: The following Microsoft knowledge base article “Troubleshooting problems during software update for Windows Phone 7” contains information to resolve the most common problems and error encountered during the update process. Please review the information contained within this article first.

 

If you are an Omnia 7 user and are at step 6 (rebooting your phone) during the 7392 update, the phone may go into a reboot loop (in which the phone continuously reboots).  Please review this thread.

Q: When can I expect to receive the update?

A: Windows Phone 7 customers will receive notice of availability for the first update to Windows Phone 7 when the update is available for their phone. To check update status for your phone please visit this site and choose your location.

 

To try to manually update your phone follow the instructions on this page

To learn more about the Windows Phone Update Process, read our blog:

 

Q: Where can I find what is contained in each update?

A: Details on what to expect in this and previous updates are available here.

 

Q: Will updates be delivered over the air?

A: Customers will receive an on-device notification once an update is available. To learn more or to install the update users will have to connect their phone to a computer and use the Zune PC client or Windows Phone 7 Connector (for Mac) to complete the update process.


Q: Can a mobile operator choose to delay an update?

A: Microsoft works closely with device maker and mobile operator partners to ensure that they have time to test updates before they are deployed on their networks. Given the different testing schedules of mobile operators, some users will see an update before others do. If an update is still being tested by a mobile operator, or a customer chooses not to install a given update, the next update will be cumulative and bring the phone fully up-to-date.

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