I have a relativly new Samsung phone, the SGH-i917.
I tried updating it on a Windows 7 Ultimate 64Bit system, and got a couple different errors, I followed various online fixes found on this site, none of which worked.
I contacted Samsung, they went through a plethora of troubleshooting routines, none of which worked either. They could have me ship the phone to them, and they then would update it there, then send it back, not a reasonable option.
I also tried connectiung the phone to 3 other systems, another Win7 Ultimate X64, a Win7 Professional X86, and XPsp3 (via XP mode) all of which failed with one of these errors 801811a5 (Win7 X86) 801812C1(win7X64) 801811CA (XPsp3 via XP mode).
I have made sure that Zune runs as an administrator, tried several version of rebooting the phone and connecting it different ways/ports/camer button depressed.
Nothing has worked so far.
OS is 7.0.7403.0 The update that Zune wants to install is 7.10.7720.68, I thought that 7.5 was the current version....
Carrier is AT&T. It was bought from AT&T.
I think the problem lies with the reboot, I see the phone reboot and then a splash screen appears on the phone screen with a graphic of a computer and the phone and a line between them, there is an arrow with a circle around it with a diagonal line bisecting the circle. The phone then reboots again and then the error 801812C1 appears. Maybe I'll put up a video of it.....
Can I just update the phone without using Zune?
If not what else can I do?
1. Phone Manufacturer Samsung
2. Phone Model Focus SGH-i917
3. Mobile Operator AT&T
4. Phone Operating System version 7.0.7403.0
5. Zune software version 4.8.2345.0
6. Computer Operating System version Windows 7Ultimate X64