Question

Q: Synchronisation error - Support code: 80072f17 This thread is locked from future replies

Hi all,

I have a HTC S710 smartphone running WM6. ActiveSync used to work like a dream (touch wood), and synced via Microsoft Exchange.

When I would attach the USB cable to my laptop, in some or other manner the synchronisation would also continue (although I synchronised manually).
 
I recently returned from leave. Although remote synchronisation works fine, the moment I attach the smartphone to the USB cable, I get the following error.

"Synchronisation could not be completed. Try again later.
Support code: 80072f17."

I read on the net that this somehow relates to certificates that are invalid? I am definitely not technically advanced, so if someone can assist I will really appreciate it as it is very irritating to unplug my phone from the USB cable in order to synchronise.


Do you leave the wireless connection on when you connect to your computer via USB?
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Microsoft MVP - Windows Insider
http://windowsphonemu.blogspot.com

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 If you are referring to the check box (Allow wireless connection...) under ActiveSync connection settings, the box is checked at present.

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Try unchecking it to see if you get the same error.
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Microsoft MVP - Windows Insider
http://windowsphonemu.blogspot.com

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I unchecked it as well. And just to make sure I deleted the "mobile device" from ActiveSync after doing so, before plugging my USB cable in.

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Are you able to access your Exchange account through OWA with your computer's browser? If yes, do that and click Tools > Internet options in IE. Click the Content tab and Certificates button. Locate the certificate under one of the tabs and export it as a Der encoded binary x.509 (.cer). Copy the file to your device and click to install.

If you cannot locate the file using the above method, after the access your account in IE, click the padlock that should appear in the status bar to open the certicate and click Copy to file.

Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Microsoft MVP - Windows Insider
http://windowsphonemu.blogspot.com

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Now it says "The security certificate on the server is not valid.... Support code: 80072f06"

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Have you tried just deleting the USB partnership on the device and computer, rebooting both and connecting again?
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Microsoft MVP - Windows Insider
http://windowsphonemu.blogspot.com

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Now it reverts to the original error, ie "Synchronisation could not be completed. Try again later.
Support code: 80072f17."

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Logon to your computer with another user account and connect your device to see if you get the same error. Then connect using your initial login.
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
Microsoft MVP - Windows Insider
http://windowsphonemu.blogspot.com

Did this solve your problem?

Sorry this didn't help.


 
Question Info

Views: 2756 Last updated: November 6, 2014 Applies to: