Question

Q: ActiveSync Error Code 85020006

Why do I get this error during synchronization?

Answer

A:

Possible Cause:

The Connection Manager could not find a path to the destination.

- OR -

Unable to connect. Verify your dialup or proxy settings are correct, and try again


Possible Resolution:

1. Verify server name is entered correct.

2. There is no connection available for the device to communicate with the server.

3. The user has more than 372 top level folders in their mailbox and is using a Windows Mobile 2002-based device.


User Action:

1. Verify the connectivity settings on your device.

2. Reduce the number of top level folders to 372 or less by moving some top level folders to be subfolders or use a Windows Mobile 2003-based device

3. Ensure the device can access Internet sites.


Thanks to Chris De Herrera for the source information in this answer: http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

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Question Info

Views: 636 Last updated: November 6, 2014 Applies to: