Activesync Error Support Code 0x85010004

We cannot sync any activesync devices. 
Answer
Answer
I'm assuming you meant to say error code 0X85010014.  Is that correct?

If yes, then this indicates a problem in Outlook on your desktop. Run Detect & Repair in Outlook under the Help menu. If that does not help, you will need to uninstall Outlook and Activesync and reboot your PC. Reinstall Outlook first, then Activesync and connect again.

Here is a list of common issues relating to error 0x85010014 (Credit:  PocketPCFAQ)

List of General Issues

  1. If you are seeing the error 85010014 (a general error) then try uninstalling and reinstalling Outlook. The error in ActiveSync is actually from the Outlook APIs.  You will need to reconfigure Outlook unless you backup your settings.  To uninstall Outlook click on the Control Panel -> Add or remove Programs -> Office 2003 and chose to modify the installation by adding or removing components. Uncheck Outlook and updated it to remove Outlook from Office 2003. Then click on Office 2003 again and re-check the option to install Outlook to add it back to Office 2003. You may need your Office 2003 CD. Then reboot.
  2. If you are seeing the error 85010014 (a general error) and are using Exchange 2003 and folder redirection with Outlook, you may have to turn folder redirection off to sync or upgrade to ActiveSync 4.2.
  3. If you are seeing the error 85010014 and you are using Outlook in  off-line mode with Exchange, you must be online with Exchange to sync.
  4. If you are seeing the error 85010014 and you have Outlook script blocking setup with your antivirus or anti-spyware program enabled you must configure your antivirus or anti-spyware program to allow ActiveSync to send scripts to Outlook.
  5. If you are using an unregistered or illegal copy of Outlook you may see the 85010014 error.  



Read this FAQ that Chris DeHerrera did at www.PocketPCFAQ.com
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x-85010014.htm


Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com

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Last updated November 9, 2020 Views 9,739 Applies to: