Update Bug Stuck at 0%

Using Nokia Lumia 520 with Windows Phone 8.

I used "phone update"; it said updates are available for my phone.

But the update process is now perpetually stuck at 0%. I see this message:
"phone update
Update status
Downloading updates 0%"

This message always remains whenever I visit the phone update screen (has been stuck for the last 3 days!).
The progress bar is stuck at 0% - it isn't downloading any updates or making any progress at all.

There is no option on the screen to cancel this update process and to start again.

The only two options below the progress indicator bar are two tick boxes:
"[ ] Tell me when updates are available for my phone" and "[ ] Automatically download updates if my data settings allow it".

I have tried checking and un-checking these boxes; I've also tried turning off/on the WiFi and Data Connection.
I even shut off the phone completely, but when I turn it back on and go to Settings > Phone Update, it's still stuck on "Downloading updates 0%" !!

I am able to browse the Internet on the phone. WiFi and regular data connection are both working fine.

Thank you for your help!


Did you try rebooting your phone? You can reboot by pressing and holding the vol down + power buttons for around 10 seconds until the phone vibrates and restarts. 

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Question Info

Last updated June 22, 2020 Views 16,715 Applies to: